Terms and Conditions

These Terms and Conditions apply to the provision by Kalaam Telecom Bahrain B.S.C.(c) (“Kalaam”) of the K-Talk prepaid calling services (the “Services”) through international calling cards (“Calling Cards”) issued by and sold through Kalaam’s authorized distributors at certain specified charges (“Charges”) determined by Kalaam from time to time, and to countries or locations (“Destinations”) designated by Kalaam from time to time. By purchasing a Calling Card, the customer (the “Customer”) acknowledges and agrees to abide by these Terms and Conditions.

1. Services

Calling Cards once purchased shall not be refunded nor exchanged except where the Services are permanently suspended by Kalaam. Calling Cards shall be valid for a period of sixty (60) days from the date they are first used by the Customer. Expiration of any unused credit balance remaining on the Calling Card shall be the sole responsibility of the Customer and Kalaam accepts no liability in this regard. Instructions for using the Calling Card and customer service numbers appear on the Calling Card itself. The Customer is responsible for the safekeeping of each unique personal identification number (PIN) printed on each Calling Card. Kalaam accepts no liability for unauthorized use or theft of the PIN. Access numbers listed on each Calling Cards are toll-free numbers.

2. Charges

Charges are incurred as soon as the call made to the Destination is answered. Once the credit balance on the Calling Card is used up, the current call will be immediately terminated. Kalaam accepts no liability in this regard.

a. The minutes advertised for calling cards per BD are subject to change without notice

b. The advertised rate for our calling cards is for a single call, using up the entire amount on a new card. Kalaam   reserves the right to charge a surcharge of up to 25% on any subsequent calls on the same card depending on the destination

3. Quality

Kalaam accepts no liability for the quality of the Service as this may vary depending on the destination called.

4. Limitation of Liability

Kalaam shall not be liable to the Customer in any manner whatsoever for consequential, indirect or special damages or for loss of profit, nor shall it be otherwise liable to the Customer except in circumstances directly resulting from Kalaam’s gross negligence or willful misconduct. In no event shall Kalaam’s monetary liability exceed the value of the Services being provided to the Customer at the relevant time. Kalaam shall not be liable to the Customer in any manner whatsoever if it is unable to perform any obligation to provide the Services because of any Force Majeure Event. “Force Majeure Event” means any act of God, fire, extreme weather conditions, industrial action, default or failure of a third party, war, act of government or state, terrorist acts, civil commotion, insurrection or embargo, and any other event or circumstance beyond the control of Kalaam. All warranties whether express or implied that are not included under these Terms and Conditions are hereby excluded to the fullest extent permissible by law.