Privacy Policy

As a general rule, all personal information of our customers is protected and considered confidential and not submitted to any third parties unless required to do so by law, or to enforce our Terms and Conditions, or in urgent circumstances, to protect personal safety, the public or our websites. We take the security of our customer information seriously. We do several things to protect it:

  • We have administrative, physical and technical controls to safeguard it;
  • We train our employees on the importance of protecting it; and
  • We require businesses that act on our behalf and have access to our information to keep information about you confidential and secure through signed NDAs.

When visiting our website, you generally browse the website anonymously unless you have logged into a corporate account through “My Account”. If you are logged in, we do have access to the information in your account such as name, company name and contact details, billing information and any other information that helps us to serve you better.

Apart from this we do use analytics to track utilization of the Kalaam website through cookies. A cookie is a small data file that many websites write to your computer’s hard drive when you visit them. A cookie cannot read data off your hard disk or read cookie files created by other sites. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of this website if you do so.

As a rule we use encrypted session cookies that expire at the end of your browsing session. The file is encrypted by our server so it cannot be read by others and is only set when you log in. The encrypted cookies contain: user name, identifier (a unique number in our system), your subscriptions. We also use unencrypted cookies that do not expire (persistent) but these do not identify you. These cookies contain your website preferences for screen-width, website preferences for text size, and the landing page, if these are set by you.

The Way We Use Information

We use the information you provide about yourself when subscribing only to complete that activation of a service or purchase hardware on your behalf with due written consent.. We do not share this information with outside parties except to the extent necessary to complete that order.

For quality assurance and training, we sometimes review email correspondence, customer enquiries submitted through the online form and record or listen to calls to or from our customer service and engineering personnel, sales offices, and corporate account managers.
 
We use information generated on our networks to manage those networks, to plan for future development, and to keep our services running reliably and efficiently. For example, we monitor data to check for viruses, to control spam, to prevent attacks that might disable our services, to ensure that your traffic does not violate your subscriber agreement or our acceptable use policies, and to guard against other inappropriate or illegal activity.

This may involve looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network. In limited circumstances, we need to look into the content of the data (such as the specific websites being visited, files being transmitted, or application being used) for the purposes described above, in circumstances when we are concerned about fraud or harassment, to repair a problem we detect or that a customer contacts us about, or when we are providing the content of broadband traffic to law enforcement which we only do as authorized by law.

We may use customer information to provide our services and keep you informed of changes to them, to market our services and sometimes those of others, and to plan improvements to the network.

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How can access your information with us:

inBusiness subscribers may access information that in on record with us through their  bill, which you receive it by e-mail or electronically and through My Account with your login and password.

If you are an inDividual customer (hala or use our calling cards), we only have the mobile number you have registered with us when you activate one of our calling cards or use the smart dialers and numbers you have called. You can call customer service on 8001 8008

For more information please refer to Conditions of Use and General Terms and Conditions available on this website or call Customer Service on 16 100 100 (inBusiness Customers) or 8001 8008 for (inDividual Customers)

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