Customer Information
This section is for new and existing customers and provides a list of the most common queries asked of our Customer Care. If you cannot locate information on your query, please feel free to contact us our 24 x 7 Customer Care Support Hotline: 16 100 100. You may also wish to download our Code of Practice, from the adjacent Related Download Menu.
General List of Customer FAQs
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May i get a detailed bill providing call history for my registered mobile/telephone numbers?
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Is there a registeration fee for a new or additional subscription to a service?
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Where can i find FAQs specific to my subscribed service?
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How do i get support for a technical issue?
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How do i file a complaint with Kalaam?
How can i view my bills?
Each billing cycle runs approximately 30 days and may begin and end mid-month depending on your billing cycle. The due date for payment is listed on the front page of your Kalaam Telecom invoice.
How can I apply for an upgrade for my exsisting connection?
You can contact your respective Account Manager or email us at support@kalaam-telecom.com
Can I change my registered number to another number?
Yes, all you have to do is email us at support@kalaam-telecom.com or call us at 16100100.
How can I pay my bills ?
You can pay at any of the BFC, BBK, BEACO or you can pay online at www.Kalaam-telecom.com. You can also make a payment over the phone using your credit card on 16100100.
Why do I feel my Internet speed is slow after swapping from Batelco to Kalaam?
The service you are using is exactly the same. However you can test the speed at help.com.bh and you contact us in case of difference we will investigate with Batelco on your behalf.
How can I view my bills?
We email you the bill every month to the email id provided by you, You can also view you bills online by signing into your account at www.kalaam-telecom.com
Why is my internet disconnected?
One of the main reasons why your internet could be disconnected is if you have bills overdue with Batelco or Kalaam. If this not the case we could investigate the issue.
What are my payment options?
You can pay by Cheque, Credit Card (at Collection Centres or Online through Quick Pay) or Cash
How long does it take to activate my inBusiness Service?
The activation depends on the package applied for but in most case it takes between 10 - 14 Working days.
What is the Customer Care Center hours of operation?
The operation hours are from 7 AM - 11 PM Sunday -Saturday
What is my billing cycle?
Each billing cycle runs approximately 30 days and may begin and end mid-month depending on your billing cycle. The due date for payment is listed on the front page of your Kalaam Telecom invoice.
